Shipping, Returns & Privacy

SHIPPING, RETURNS & PRIVACY POLICY

SHIPPING POLICY

All orders have a processing time of 12 - 48 hours regardless of the shipping method selected. All transit times are counted in business days (Saturday - Thursday).

Please Note: We do not process orders on weekends and major holidays. Any orders placed at this time will continue processing the following business day.

Shipping Rates:

Dhaka Metro (24 Hours) – Tk100

Out of Dhaka (2 Business Days) – Tk150

*Out of Dhaka – Order amount must be paid in FULL before delivery.*

Processing Cut-off Time:

Dhaka Metro (24 Hours) – The order will be delivered within 24 Hours of the confirmation call. (24 hours counted from our confirmation call)

Out of Dhaka (2 Business Days) – All orders placed will start processing on the next business day.

Order Discrepancies:

Customers are advised to check the contents of the parcel in the presence of the delivery person. Any claims after the delivery person leaves will not be accepted.

Cancelling and Altering Orders:

Orders may be edited up to 10 minutes after being placed. Please inform us within 10 minutes to make any changes. After that time, the order will be considered correct and final.

RETURN POLICY

All return requests must be made within 24 hours of receiving the product.

Please get in touch with our Customer Service Team at inquiry@thevapecafe.com.bd or call us to initiate a return request. Please provide as much information as possible including the Order #, Full Name, Address, Phone Number, and reason for the return. Please note that we may request for you to send us photos and/or a video of damaged or defective merchandise prior to sending the items back. We may also provide you with troubleshooting steps, as it is required to speed up the return process and assist you in avoiding any return processing fees.

If the return is approved, you will receive further directions on shipping the item(s) back to us. Any return, store credit, or replacement will be issued once the return has been received and processed. We do not provide Refunds of any sort.

Items once opened will not be eligible for return unless they have any manufacturing defect or functional problems.

For sanitary and safety reasons, we cannot accept returns on consumable items that have been opened or used. Consumable items include, but may not be limited to e-liquids, coils, pods, cartridges, disposables, and batteries.

The customer will be responsible for return shipping charges for non-defective items.

Promotional items are considered final sales. Promotional items are not eligible for return unless found defective.

PRIVACY POLICY

At The Vape Cafe, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide to us through our website. By accessing and using our website, you consent to the terms outlined in this policy.

Collection of Information:

We may collect personal information from you when you create an account, place an order, subscribe to our newsletter, or interact with our website in any way. This information may include your name, contact details, email address, and age verification documentation, such as National ID (NID) or other government-issued identification.

Use of Information:

The information we collect is used for various purposes, including but not limited to:

1. Processing and fulfilling your orders.
2. Providing customer support and assistance.
3. Sending you promotional offers, newsletters, and updates.
4. Improving our website's functionality and user experience.
5. Complying with legal requirements, including age verification.

Age Verification:

To ensure that our products are only accessible to individuals of legal vaping age, we may require age verification through National ID (NID) or other government-issued identification. However, please be assured that once age verification is completed and your account is created, we do not store your sensitive identification information on our servers.

Protection of Information:

We implement a variety of security measures to safeguard your personal information. Your data is stored securely and is accessible only to authorized personnel who need the information to perform specific tasks.

Third-Party Disclosure:

We do not sell, trade, or otherwise transfer your personal information to outside parties. However, non-personally identifiable visitor information may be provided to third parties for marketing, advertising, or other uses.

Online Payment Privacy Policy:

At The Vape Cafe, we prioritize the security and privacy of your online payment information. To ensure a secure and hassle-free payment process, we have partnered with aamarPay, a trusted payment gateway that adheres to the highest industry standards.

• aamarPay Security Assurance: aamarPay is PCI-DSS Level-1 compliant, providing you with a robust and secure payment environment. This compliance ensures that your sensitive payment data is protected and processed in accordance with the highest security standards, removing any worries of compliance.
• PSO License: AamarPay has achieved the prestigious PSO License from the Central Bank of Bangladesh. This license further demonstrates aamarPay's commitment to financial regulations and strengthens the security of your online payments.
• Data Security: At The Vape Cafe, we prioritize the security of your sensitive information. Our payment gateway partner, aamarPay, shares our commitment to ensuring the confidentiality and integrity of your data. Encryption with PositiveSSL: To provide you with a secure online payment experience, aamarPay employs the industry-standard PositiveSSL, issued by SECTIGO. This encryption protocol guarantees that your data is safeguarded during transmission, ensuring that your personal and payment details remain confidential and protected from unauthorized access. We are dedicated to maintaining the highest standards of data security, and our partnership with aamarPay underscores our commitment to providing you with a safe and worry-free online payment process.

Your trust is of utmost importance to us, and we are committed to providing you with a safe and secure online shopping experience. If you have any questions or concerns regarding our online payment privacy policy, please feel free to contact us at inquiry@thevapecafe.com.bd